Maintenance Requests

Get in touch with our dedicated maintenance team online, by text or by phone.

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Dedicated, Responsive Maintenance Staff

We strive to respond to all maintenance requests within 8 working hours and keep you informed of the status of any maintenance item that cannot be completed right away. 

Our dedicated, in-house maintenance staff hours are:

Monday through Friday 8:00am to 3:30pm

Submitting Maintenance Requests

Our residents can submit maintenance requests 24/7 by calling or texting (773) 832-5385 or by using our Resident Portal. Requests are monitored by live customer service agents 24/7 to ensure that time-critical issues receive immediate response.

  • Keep the following in mind when submitting maintenance requests:

    • Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible.
    • Be sure to include available days/times that we have permission to enter in the request. Indicate whether or not pets will be home and how they will be secured.
    • If you would prefer to be home during the maintenance visit, please indicate that in the request.
    • Disable any alarms for the apartment while the maintenance is being performed.

Emergency Maintenance Requests

Our Resident Portal, text and voice phone lines are monitored 24/7. Emergency service requests will be promptly forwarded to our maintenance team. In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able to do so following this type of emergency, please notify management by submitting a service request through your Resident Portal or by calling or texting (773) 832-5385.

What to Do When Locked Out

Our maintenance team is available 24/7 to help you if you are locked out.


In the event of a lockout, please submit a maintenance request including a contact phone number and make sure to stay by your phone as a member of our team will be reaching out to you. 


If you are locked out after hours you may be subject to additional charges. Please see your lease for complete details.